We hope that most problems can be sorted out easily and quickly, often at the time they arise and directly with the person concerned. If your problem cannot be resolved in this way and you wish to make a complaint, we would like you to let us know in writing as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do this, please let us have details of your complaint:
- Within 12 months of the incident that is the cause of the problem; or
- Within 12 months of discovering that you have a problem
Complaints must be submitted to the practice in writing and addressed to:
Louise Allen, Practice Manager
Bourne Road
Corby Glen
Grantham
Lincolnshire
NG33 4BB
Alternatively, your complaint can be e-mailed to: lccg.mcspracticemanagement@nhs.net