WELCOME TO MARKET CROSS SURGERY
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Dr Reyny Rahman & Dr Johanna Wong will be joining the practice team during the first week of January 2019 - Welcome to them both
SIT & WAIT SURGERIES
Due to the unprecedented demand for same day morning appointments, we are unable to accommodate requests to see a specific GP.
If you are requesting a follow up appointment, please let the receptionist know and we will endeavor to meet this request.
Patients must continue to ring from 08.00 to book into the Sit & Wait Surgery for urgent and routine appointments.
WAITING TIMES MAY BE LONGER THAN USUAL
ZERO TOLERANCE POLICY
Please see our Zero Tolerance Statement attached.
Zero Tolerance Statement
Flu Vaccines are now available; please contact our Reception Team for further details and to book an appointment
BANK HOLIDAY CLOSURES
The next Bank Holiday period will be Easter. The Surgery will be closed on the following days over this period
Friday 19th April 2019 - Good Friday
Monday 22nd April 2019 - Easter Monday
Please ensure that you have enough of your regular medication/s to cover this period by ordering in good time to allow collection prior to the above closures.
IMPORTANT INFORMATION FOR PATIENTS - GENERAL DATA PROTECTION REGULATION (GDPR)
The above legislation comes into effect on Friday 25th May 2018. For Further details click on the New Privacy Information Guidelines (GDPR) to the right under the heading Further Information
LATEST CQC INSPECTION & RATING
We had a further CQC Inspection on Tuesday 6th February 2018 and are very pleased to announce that we received an overall rating of GOOD. To view the full report and ratings please click on the CQC Information Link to the right
We currently have a Clinical Team Member vacancy for a Practice Nurse
Further details can be found by clicking the staff vacancies link to the right
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment (please ask at reception for access details to enable use of the on-line services through the Patient Access link). Click on the brown Patient Access link to the right of this message to access the system.
PARTNERS IN CARE
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our premises has suitable access for wheelchair users.
PATIENT PARTICIPATION GROUP
The next Patient Participation Group Meeting will be held at the Surgery on
Monday 21st January 2019 7.00 - 9.00pm
THE NHS FRIENDS & FAMILY TEST
"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"
Please take a couple of minutes to give us your feedback by completing our short Friend & Family Survey which can be found under the "Have your say" section to the right of the web page. This will help us learn more about what you think of our service - what you like and what you think we could improve upon. Thank you.
(Site updated 31/01/2019)