WELCOME TO MARKET CROSS SURGERY
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
APPOINTMENT SYSTEM CHANGES - MARCH 2019
We have listened to patients regarding their dissatisfaction about the current morning appointment system
We have therefore made the decision to change the system to enable patients with routine medical problems to see the Doctor of their choice
Routine Morning Appointments
Will be made available form Monday 18th March 2019
These will be opened up 14 DAYS IN ADVANCE which will mean that every day, a number of routine appointments will be available to book
Emergency Appointment Slots
Will be available every morning. These will be booked on a first come, first served basis and will be booked as the next available Doctor's slot. You CANNOT CHOOSE which Doctor you will see, as an emergency problem can be dealt with by a ANY Doctor
Please only use the THE EMERGENCY APPOINTMENTS for URGENT MEDICAL PROBLEMS
Once all of the emergency appointments for the day have been filled, you will be added to the telephone triage list, and a Clinician will ring you back
IF YOUR EMERGENCY IS LIFE THREATENING, YOU MAY CONSIDER CALLING 999 INSTEAD
****IF YOU NO LONGER NEED YOUR APPOINTMENT, PLEASE LET RECEPTION KNOW ***
ZERO TOLERANCE POLICY
Please see our Zero Tolerance Statement attached.
Zero Tolerance Statement
Flu Vaccines are now available; please contact our Reception Team for further details and to book an appointment
BANK HOLIDAY CLOSURES
The next Bank Holiday period will be Summer Bank Holiday. The Surgery will be closed on the following days over this period
Monday 26th August 2019
Please ensure that you have enough of your regular medication/s to cover this period by ordering in good time to allow collection prior to the above closure.
There will be no medication home delivery service on Wednesday 28th August 2019; we apologise for any inconvenience this causes.
IMPORTANT INFORMATION FOR PATIENTS - GENERAL DATA PROTECTION REGULATION (GDPR)
The above legislation comes into effect on Friday 25th May 2018. For Further details click on the New Privacy Information Guidelines (GDPR) to the right under the heading Further Information
LATEST CQC INSPECTION & RATING
We had a further CQC Inspection on Tuesday 6th February 2018 and are very pleased to announce that we received an overall rating of GOOD. To view the full report and ratings please click on the CQC Information Link to the right
There are no current staff vacancies
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment (please ask at reception for access details to enable use of the on-line services through the Patient Access link). Click on the brown Patient Access link to the right of this message to access the system.
PARTNERS IN CARE
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our premises has suitable access for wheelchair users.
PATIENT PARTICIPATION GROUP
The next Patient Participation Group Meeting will be held at the Surgery on
Monday 3rd June 2019 7.00 - 8.30pm
THE NHS FRIENDS & FAMILY TEST
"How likely are you to recommend our service to friends and family if they needed similar care or treatment?"
Please take a couple of minutes to give us your feedback by completing our short Friend & Family Survey which can be found under the "Have your say" section to the right of the web page. This will help us learn more about what you think of our service - what you like and what you think we could improve upon. Thank you.
(Site updated 05/06/2019)