Appointments

To cancel your appointment:

• Use your SystmOnline account (on the SystmOnline website or in the SystmOnline app).
• phone us on 01476 550056 (select option 1), Monday to Friday, when we are open
• visit the surgery and speak with a receptionist, Monday to Friday, when we are open

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you are in need of emergency care, support is available seven days a week at Grantham and District Hospital via the 24 hour Urgent Treatment Centre and at Johnson Community Hospital via the Spalding Urgent Treatment Centre (8am to 8pm). These services can treat a wide range of conditions which are not critical or life threatening such as sprains and strains, suspected broken limbs and feverish illness in adults and children.

Late night pharmacies available in the area: Tesco Pharmacy in Bourne (open till 8pm), St Peter’s Hill Pharmacy in Grantham (open till 9pm), Asda Pharmacy in Grantham (open till 9pm)

Enhanced Access appointments

Primary Care Networks (PCNs) provide enhanced access appointments between the hours of 6.30 pm to 8 pm Mondays to Fridays and 9 am to 5 pm on Saturdays. As enhanced access will be delivered at a PCN level – not every practice has to be open during these hours.

We are pleased to be able to offer our patients, as part of Grantham Network PCN, access to routine, pre-booked appointments at evenings and weekends. These are referred to as Enhanced Access appointments. The service is being delivered at our practices on a rotational basis on behalf of the PCN and is available for any patient who is registered at any of the practices below:

• Colsterworth Surgery
• Long Bennington Surgery
• Market Cross Surgery
• St Johns Medical Centre
• St Peters Hill Surgery
• Swingbridge Surgery
• The Glenside Country Practice
• The Harrowby Lane Surgery
• The Welby Practice
• Vine Street Surgery

Enhanced Access hours are between 6.30pm-8pm weekdays and 9am-5pm on Saturdays. We also offer some early morning appointments starting at 7am
Appointments are for pre-bookable, non-urgent consultations (e.g., chronic illness, asthma checks, and blood pressure checks) with GPs, ANPs, Nurses, Physios and Health Care Assistants. Please note, the enhanced access service is not a walk-in service.

As your registered practice will not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times. Please be aware, your appointment may be a telephone call, video call or a face-to-face appointment, you will be advised at the time of booking.

When booking an appointment, you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.
To arrange an appointment, please contact your practice.

For urgent matters at evenings, weekends and bank holidays, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a same day home visit, please phone the surgery before 11am on 01476 550056.

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